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Caregiving Chronicles

News and analysis on caregiving topics in MetroWest and beyond.

Caregiving Chronicles


Caregiving Chronicles will present news and analysis on caregiving topics in MetroWest and around the world, in-depth Q&As with experts in fields related to caregiving and updates and announcements about caregiving resources available in MetroWest from CaregivingMetroWest.org Program Director Douglas Flynn.

JFS Ally Navigator – Helping LGBT+ Older Adults Access Medical Care
By DebraMcDonagh / January 22, 2020

A Trusted Ally at Medical Appointments


JFS Patient Navigator Program

If a caregiver cannot accompany their loved one appointments, there are some transportation resources that do provide someone to escort the older adult throughout the trip. One such resource is the Patient Navigator program offered by Jewish Family Service of Metrowest (JFS) Elder Care Solutions. 

JFS Patient Navigator is a nationally recognized program that uses trained and supervised volunteers to improve health care access and equity for low-income, frail and isolated older adults.   

JFS Patient Navigators help local older adults get to and manage their medical appointments, reduce social isolation, and assist with prescriptions. Additionally, the program provides assessment, referral and on-going case management when necessary and appropriate. No other program in MetroWest provides this combination of services.

Are you a member of the LGBT+ community and are worried about seeking health care for age-related issues? Do you have new or worsening symptoms but are nervous about going to the doctor alone? Join the JFS Ally Navigator program and bring an Ally with you!

LGBT+ Ally Patient Navigator Expansion

With support from the Tufts Health Plan Foundation Momentum Fund and the Cummings Foundations Sustaining Grant, the JFS Patient Navigator program has expanded its reach into the local older adult LGBT+ community to combat the health disparities that effect LGBT+ older adults and to break down the barriers that these individuals face in health care settings.

The program will partner with Fenway Health to design and to provide culture-competence training to Navigators and local medical providers, so that LGBT+ older adults, as all MetroWest older adults, can age in good health and with pride.

JFS Ally Navigators are now provided with additional training specific to the health needs of LGBT+ older adults. Ally Navigators will:

  • Ask about and respect patients’ varied wishes regarding their identity and their medical care
  • Help patients prepare for logistic concerns related to check- in or intake procedures
  • Soothe patient worries about seeing a new or less familiar provider
  • Serve as a buffer for the patient during conversations with staff
  • Seek to empower LGBT+ older adults to make informed decisions about their health care.

To learn more about this free service, contact: 

JFS of Metrowest
475 Franklin Street, Suite 101
Framingham, MA 01702 

Phone: 508-875-3100 x 110

Web: www.jfsmw.org

Download the Flyer

JFS is also looking for Patient & Ally Navigator Volunteers:

If you would like to join their team of trained volunteer Patient Navigators and Ally Navigators:

Fill out the online application

Call (508) 875-3100 x110 for more information

Learn about upcoming training

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BayPath Elder Services, Inc

Caregiving MetroWest is a no-cost program of BayPath Elder Services, Inc. and was made possible in part by grants from the MetroWest Health Foundation.

Avidia Bank

BayPath Elder Services, Inc.'s Family Caregiver Support Program and Caregiving MetroWest are grateful for the generous support of our community partner, Avidia Bank, which helps us continue to give area family caregivers the information, resources and support they need.